Shipping Policy
Summoned x Saints
Every piece from Summoned x Saints is carefully created, finished, and prepared for its journey to your home. Because many of our pieces are made to order, our processing times may differ from those of mass-produced goods. We appreciate your patience while we make something worthy of your walls, shelves, and sacred spaces.
Processing Times
Most Summoned x Saints pieces are made to order. Processing time includes 3D printing, cleanup, hand-finishing when applicable, quality inspection, and packaging.
Estimated processing times are provided on individual product listings. Processing time is separate from shipping/transit time.
During new releases, sales, holidays, and periods of high order volume, processing times may be extended. If a significant delay affects your order, we will make every reasonable effort to communicate the updated timeline.
Shipping & Delivery
Shipping rates and available delivery methods are calculated or displayed during checkout based on your order and destination.
Once your order has been completed and transferred to the shipping carrier, you will receive tracking information when available. Carrier delivery estimates begin after the order has completed our processing period.
Delivery dates provided by carriers are estimates and are not guaranteed by Summoned x Saints. Weather, holidays, carrier delays, regional disruptions, and other circumstances outside our control may affect delivery.
Tracking
Please allow time for tracking information to update after receiving your shipping notification. A shipping label may be created before the carrier performs its first physical scan.
If tracking has not updated for an extended period, please contact us and we will help you determine the appropriate next step.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be sent again.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first check around your property, mailbox, parcel locker, household members, neighbors, or building management.
Carriers occasionally mark packages delivered shortly before the package physically arrives, so we recommend allowing a short period for final delivery.
If the package remains missing, contact the shipping carrier and reach out to us with your order information. We will assist where reasonably possible with tracking information or documentation needed for a carrier claim.
Summoned x Saints cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the shipping carrier.
Lost Packages
If tracking indicates that a package may have been lost in transit, please contact us so we can review the shipment.
When appropriate, we may work with the carrier to initiate a missing-mail search or shipping claim. Any replacement, refund, or other resolution will depend on the circumstances of the shipment, carrier investigation, and any applicable marketplace or shipping-protection policies.
Damaged Orders
We take care when packaging our pieces, but damage can occasionally occur during transit.
If your order arrives damaged, please contact us promptly and provide:
Your order number
Photos of the damaged item
Photos of the shipping box or mailer
Photos of the packaging materials
Photos showing any visible damage to the exterior of the package
Please retain the item and all original packaging until the issue has been resolved, as the shipping carrier may require them for a claim.
We will review the damage and determine the appropriate resolution based on the circumstances.
International Shipping
When international shipping is available, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
Customs processing can delay delivery and is outside the control of Summoned x Saints.
Customers are responsible for ensuring that ordered products can legally be imported into their destination country.
Multiple-Item Orders
Orders containing multiple products may occasionally be shipped in separate packages when necessary for safe packaging or efficient fulfillment. If your order is divided into multiple shipments, additional tracking information may be provided.
Handmade & Made-to-Order Expectations
Summoned x Saints creates small-batch and made-to-order décor rather than mass-produced goods. Slight variations in surface texture, coloration, antiquing, hand-painted finishes, or other finishing details are a natural part of the creation process and are not considered shipping damage.
We inspect our work before shipment and package each piece with care so it arrives ready to take its place in your collection.
Questions About Your Shipment
If you have concerns about an order, please contact Summoned x Saints with your order number and a brief description of the issue.
We want every piece to reach its destination safely and will make every reasonable effort to help resolve legitimate shipping issues.
Summoned x Saints
Made for dark interiors. Summoned for yours.